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Families, Inc. Counseling Services (hereafter “Families”) is a private counseling agency accredited by The Joint Commission (TJC) with outpatient facilities throughout Northeast, North Central and Central Arkansas. We offer a variety of services to assist individuals and families through their most difficult and challenging times.  Families is committed to respecting your privacy and protecting any personal information you may share with us.  This may include any information that identifies you such as your name, address, telephone number, social security number, etc., and any information you may share during the course of using our services.
The purpose of this Privacy Policy is to inform you of the types of personal information Families may collect from you when you visit our website, how we use that information, the choices you have regarding its use, and your ability to review and correct such information. Families may change this policy from time to time to reflect changes made on its website.  The changes will be posted here so that you can stay informed of the latest changes to the types of information we gather, how we might use the information, and whether we will disclose that information to anyone. Please refer back to this policy regularly.

Scope of Privacy Policy

This policy applies only to your use of the site and the services owned or operated by Families and to users accessing our website from the United States.  Therefore, this policy does not apply to your use of unaffiliated or third party sites to which Families may link. This policy covers only information collected on and does not cover any information collected offline by us. 

Duty to Warn

In accordance with Arkansas law, Families is required to report to the appropriate authorities (or applicable third parties) the following:

  • Any information leading to suspicion or knowledge of the physical or sexual abuse or neglect of a minor child
  • Any information leading to suspicion or knowledge of the danger to a third party
  • Any information leading to suspicion or knowledge of suicide of a client seeking treatment from Families

Collecting Information about You

In general, you can visit Families’ web pages without identifying yourself or revealing personal information. Families may track the internet domain address from which people visit our site and may analyze such data for trends and statistics.  Individual users, however, will remain anonymous unless you choose to tell us who you are.

There may be times in which Families will ask you to provide information about yourself (i.e. name, address, telephone number, email address, etc.) such as when registering for a continuing education seminar.  Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services or content on our website.

Using Information about You

We use personally identifiable information you provide for internal purposes, such as confirming and tracking your registration, analyzing trends and statistics, informing you of our new seminars and services, and providing you with information from and about Families.

To serve you better, we may combine information you give us online with information publicly available and information we receive from or cross-reference from partnerships with parties we deem trustworthy, as well as others. We may use that combined information to communicate with you about products, events or services that may be of interest to you, and for other promotional purposes.

We may contract with companies or persons to provide certain services including credit card processing, online meetings, etc. We provide those service providers with the information needed for them to perform these services. We also ask those service providers to confirm that their privacy practices are consistent with ours.

Although unlikely, in certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Families, or to others. We may also disclose your personally identifiable information when we believe the law requires it. Please see Duty to Warn above.

Editing, Updating, Correcting and Deleting Information about You

Families wants to communicate with you only if you want to hear from us. If you prefer not to receive information from us or from the persons or entities we partner with, please let us know by calling us at (877) 595-8869 or by emailing us at Please be sure to include your email address, full name, and specifically what information you do not want to receive. If you would like to update or correct your email address, street address, or other personal information, please contact us. 

Please note that sometimes these requests may take up to 6 weeks to be effective.

In addition, when you purchase, subscribe, or use other services from us online we may need to contact you by phone, email or mail to address questions or issues specific to your request, even if you have opted not to receive communications.  Please remember, if you delete certain information you may not be able to continue to access other portions of our web site without entering additional information.


Families’ web sites may use "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, cookies are used to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, to process your order, track your status in our events or promotions, and/or analyze your visiting patterns. You can choose to set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.


Families uses encryption and authentication tools to protect the security of the personal information you share with us. However, no data transmission over the Internet can be guaranteed to be 100% secure. While we are very committed to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.

We urge you to keep any passwords in a safe place and not to share them with anyone. Remember to sign off and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, and/or information, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or internet cafe.

Links to Third Party Sites

Families’ website may contain links to other web sites operated and maintained by third parties over which we have no control, and to which our privacy policies do not apply. These sites and internet services may have privacy policies different from our privacy policy, may have different customer service policies, or no policies at all. You should always review the privacy policy of a linked site before disclosing any personal information on such site. When you access linked sites, you do so at your own risk.

Your Acceptance of this Privacy Policy

By using Families’ website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our website. Your continued use of our website following the posting of changes to these terms will mean that you accept those changes.

Your Feedback

Your feedback is valuable and may help us improve our Privacy Policy and practices.  If you wish to contact us and give feedback, you may email, contact us at Families, Inc., 1815 Pleasant Grove Road, Jonesboro, AR 72401 or you may call us toll-free at (877) 595-8869.


We would love your feedback!